We use cookies to ensure that we give you the best experience on our website.

Cookies Notice

WHAT IS COOKIE?

A cookie is a small piece of text that allows a website to recognize your device and maintain a consistent, cohesive experience throughout multiple sessions. If you visit EDAN pages, both EDAN and third parties will use cookies to track and monitor some of your activities, and store and access some data about you, your browsing history, and your usage of the EDAN pages.


HOW DOES EDAN USE COOKIES?

This policy describes how both EDAN and other third parties use cookies and how you can exercise a greater degree of control over cookies. Please keep in mind that this may alter your experience with our website, and may limit certain features.


General Browsing: We use cookies that are important for certain technical features of our website, like implementing fixes and improvements to our platform.

These cookies:

    - Enable behavior in our Products or Services that is tailored to the activity or preferences of a person visiting our properties

    - Allow users to opt out of certain types of modeling or personalization in our products

    - Collect information on our users’ preferences in order to create more useful products

    - Maintain the regular business operations of our Advertising and Marketing departments

    - Help to diagnose and correct downtime, bugs, and errors in our code to ensure that our products are operating efficiently


Analytics: We use cookies to compile usage activity in order to better cater our Products and Services offerings to you, and to third parties. We DO NOT share identifiable “raw” data with our clients or any third parties, however we do make high-level decisions based on aggregated data about your usage of our Products and Services.


These cookies:

    - Monitor site traffic and behavior flows of users

    - Measure the effectiveness of products

    - Measure the effectiveness of off-site marketing campaigns and tactics


WHAT INFORMATION IS COLLECTED ON ME VIA COOKIES?

In general, we collect most data from you via form submission. However, there are cases when visiting our site and/or using our platforms in which we may receive certain information through the use of cookies. This data will generally not include personally identifying information about you.

    - Unique identification tokens

    - User preferences such as favorite tags (for anonymous users only)


Third Party Cookies

The use of cookies, the names of cookies, and other cookies related cookies technology may change over time and EDAN will make all reasonable efforts to notify you by updating our cookies table where material changes occur and from time-to-time.


HOW DO I RESTRICT COOKIES?

If you don’t want EDAN to use cookies when you visit EDAN home pages, you can opt-out of certain cookie related processing activities when you visit the pages. If you opt-out of cookies, we have to set a cookie to tell us that. Please note that EDAN may not work properly and you may have diminished functionality if you opt-out of certain cookies.If you decide that you do not want cookies to be set on your device by our third-party Partners, you can adjust the settings on your internet browser and choose from the available Cookies setting to best meet your preferences. While setting options may vary from browser to browser, you can generally choose to reject some or all cookies, or instead to receive a notification when a cookie is being placed on your device. For more information, please refer to the user help information for your browser of choice. Please keep in mind that cookies may be required for certain functionalities, and by blocking these cookies, you may limit your access to certain parts or features of our sites. You can manually delete the cookies at any time.

选择另一个国家或地区,以获得适用于你所在位置的内容和在线购物选项。
中文
继续

Service Network

To Be Established
Greater London, UK

Greater London, UK

Greater London, UK
  • Address

    Edan Medical (UK) Ltd.
    Address: 38 Charter Gate, Moulton Park, Northampton, Northants NN3 6QB
  • Tel

    +44 1604 648600
  • Fax

    N/A
Frankfurt, Germany

Frankfurt, Germany

Frankfurt, Germany
  • Address

    Edan Instruments GmbH.Robert-Bosch-Str. 11b Langen, 63225 Germany
  • Tel

    +49 6103 202 0781
  • Fax

    N/A
Moscow, Russia

Moscow, Russia

Moscow, Russia
  • Address

    ООО Эдан Медикал
    Room 216, 17 Vereyskaya st.,"Vereyskaya Plaza-2" 121357, Moscow
  • Tel

    +7 (499) 682-67-87
  • Fax

    N/A
New Delhi, India

New Delhi, India

New Delhi, India
  • Address

    Edan Medical India Private Limited
    207 New Delhi House, 27 Barakhambha Road ,New Delhi-110001
  • Tel

    (+91)011-43072203
  • Fax

    (+91) 011-43072204
Shenzhen, China

Shenzhen, China

Shenzhen, China
  • Address

    No.15 Jinhui Rd., Jinsha Community, Kengzi Subdistrict, Pingshan District, Shenzhen, 518122, P.R.China
  • Tel

    +86-755-26897200
  • Fax

    +86-755-26882223
Hong Kong, China

Hong Kong, China

Hong Kong, China
  • Address

    FLAT/RM 4 12/F SEAPOWER CENTRE 73, LEI MUK ROAD, KWAI CHUNG NT
  • Tel

    +852-23828108
  • Fax

    N/A
Indonesia
San Diego, USA

San Diego, USA

San Diego, USA
  • Address

    Edan Diagnostics, Inc.
    9918 Via Pasar, San Diego, CA 92126 USA
  • Tel

    +1.858.750.3066 x 2
  • Fax

    +1.858.750.3068
Peru

Greater London, UK

Greater London, UK
  • Address

    Edan Medical (UK) Ltd.
    Address: 38 Charter Gate, Moulton Park, Northampton, Northants NN3 6QB
  • Tel

    +44 1604 648600
  • Fax

    N/A

Frankfurt, Germany

Frankfurt, Germany
  • Address

    Edan Instruments GmbH.Robert-Bosch-Str. 11b Langen, 63225 Germany
  • Tel

    +49 6103 202 0781
  • Fax

    N/A

Moscow, Russia

Moscow, Russia
  • Address

    ООО Эдан Медикал
    Room 216, 17 Vereyskaya st.,"Vereyskaya Plaza-2" 121357, Moscow
  • Tel

    +7 (499) 682-67-87
  • Fax

    N/A

New Delhi, India

New Delhi, India
  • Address

    Edan Medical India Private Limited
    207 New Delhi House, 27 Barakhambha Road ,New Delhi-110001
  • Tel

    (+91)011-43072203
  • Fax

    (+91) 011-43072204

Shenzhen, China

Shenzhen, China
  • Address

    No.15 Jinhui Rd., Jinsha Community, Kengzi Subdistrict, Pingshan District, Shenzhen, 518122, P.R.China
  • Tel

    +86-755-26897200
  • Fax

    +86-755-26882223

Hong Kong, China

Hong Kong, China
  • Address

    FLAT/RM 4 12/F SEAPOWER CENTRE 73, LEI MUK ROAD, KWAI CHUNG NT
  • Tel

    +852-23828108
  • Fax

    N/A

Indonesia

Indonesia
  • Address

    To Be Established
  • Tel

    To Be Established
  • Fax

    To Be Established

San Diego, USA

San Diego, USA
  • Address

    Edan Diagnostics, Inc.
    9918 Via Pasar, San Diego, CA 92126 USA
  • Tel

    +1.858.750.3066 x 2
  • Fax

    +1.858.750.3068

Peru

Peru
  • Address

    To Be Established
  • Tel

    To Be Established
  • Fax

    To Be Established

Service Solutions

We’re committed to helping you drive performance and usability by keeping your equipment and software sustainable. 

Turn to EDAN service team for technical support and remote problem resolution directly from senior service experts. 

Technical Support
Training
Warranty
Vulnerability
Health Informatics
Product Security/Cybersecurity Updates
Technical Support

Technical Support

With our localized service network, we are dedicated to keep closer to the customer and work together as a high-performance system.

Professional Service Staff

Service Case Recording & Tracing System

Quick Spare Parts Dispatching

Remote & On-Site Technical Support

24-hour Response

Training

Training

Edan provide a professional, flexible, comprehensive training system for our customer.

Headquarters Training, get a chance to first-hand information of our product in the Headquarter.

Subsidiary Company Training, visit the nearest subsidiary company for training at their convenience.

On-site Training, offer a face-to-face training to the customer around the world.

Remote Training, easily attend the training via Internet.

Warranty

Warranty

Edan provides a comprehensive warranty system for the customers.

The warranty period begins on the date of products shipped to Customers. If Customers promptly notify Edan of Customer's Warranty Claim hereunder, Edan will adjust, repair or replace (with new or exchanged replacement parts) the Edan's products. In addition, Edan will still provide a 6-month-warranty for the repaired parts.

The warranty extension policy allows our customer to extend the standard warranty for an additional period, it shall be purchased in conjunction with the main units of Products initially from Edan. Extended warranty begins on the date the standard warranty expires.

Edan will provide spare parts and support for the products for not less than 5 years from Edan's delivery to distributor.

Vulnerability

Vulnerability

Edan's warranties and obligations will not extend to the event of

Defects caused by use with non-Edan-certificated accessories

Misuse or abuse of the Product

Man-caused defects

Defects caused by normal wear and tear or deterioration of the Product

Defects caused by operating the Edan Product not in accordance with Edan’s published user manual/quick reference card

Defects caused by unauthorized hardware or software modification

Any serial number has been removed or defaced from the Edan Product

Installation, repair or alteration of the Product by persons not authorized by Edan (Distributor’s biomedical engineering staff will be deemed authorized personnel to repair a Product upon successful completion of Edan technical training for the Product)

Defects caused or contributed to by a product, software or part not originating from Edan

Health Informatics

Health Informatics

Today, the medical industry is no longer an island of information. Data connectivity has become more...

Learn More

Risk control procedures throughout the product life cycle to ensure that network security risks are correctly identified and prevented during equipment design, production and clinical use

Program interactivity designed in strict compliance with IHE standards, supporting information integration based on standard message formats such as HL7, DICOM and GDT

Product Security/Cybersecurity Updates

Product Security/Cybersecurity Updates

Committed to proactively addressing
the security concerns of our customers

Learn More

Information that resolves the issue

Information on how to obtain a software solution that will resolve the issue

Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with the supported product

Information that identifies the issue as being resolved by upgrading to anewer release of the supported product

Notice that the issue has been identified as a hardware equipment issue Information that isolates issue toa third-party product.

Service Center

Contact Service